Campaign Name :  AppGallery Gift Festival 4 – Ramadan Kareem

Campaign Dates: 24th April 2020 till 23rd May 2020

Campaign Geographic Scope: UAE, KSA, Egypt, Bahrain, Kuwait, Jordan, Qatar and Morocco

 

FAQ:

 

AppGallery Have a Gift Festival?

Yes, Huawei AppGallery is running a Gift Festival campaign in Ramadan to reward you for your purchases in Games and Apps from Huawei AppGallery.

 

Is it Huawei official Campaign?

Yes, this is an official AppGallery campaign.

 

How can I benefit from the offer?

Make a purchase in your favorite game or app or from any game listed and instantly, after success pay, you can enjoy a cash back of Huawei points with maximum $200 daily from two transaction.

 

What prizes (cash back) do you have?

Get up to 100% cash back with Huawei points up to $200 daily in 2 transaction a day.

You can earn 10% to 100% cash back of each transaction with Huawei points.

a)      For new bank card users can enjoy 100% cash back

b)      For existing bank card user can enjoy 10%- 100% cash back

c)       For new and existing DCB payment users can enjoy 100% cash back.

 

Duration of this campaign?

00:00 April 24th to 23:55 May 23rd, 2020 (GMT+08:00)

24th of April 19:00 till 23rd of May 18:55 Mecca Time.

24th of April 18:00 till 23rd of May 17:55 Egypt time

 

Which countries has this campaign

Countries: UAE, KSA, EGP, Kuwait, Qatar, Jordan, Iraq, Bahrain, Morocco

This campaign is running in different countries, make sure that your Huawei id account is registered in country list and the same country where you are located or you will not be eligible for the up to 100% cash back

 

What Do I need to do to benefit from the offer?

After successfully paying in Apps or Games listed on campaign page, you will have a chance to get up to 100% cash back with Huawei points up to $200 daily in 2 transactions a day.

 

How many times can I get cash back offer?

1.       You have only 2 transactions per day eligible for up to 100% cash back. If you made 3 transactions, the first 2 transactions will be eligible for the up to 100% cash back

2.       Transactions are counted based on Beijing Time(GMT +8)

 

When will you announce the winners?

You will instantly win up to 100% cash back with Huawei points up to $200 daily in 2 transactions a day on the success payment pages

 

What if I don’t get my cash back?

1.       Only applicable for Purchases made via the Games and Apps that are downloaded from HUAWEI AppGallery.

2.       Only applicable for HUAWEI AppGallery users in the specified countries earlier.

3.       Only applicable for 2 transactions daily of minimum $5 and maximum of $100 per transaction.

4.       Only Applicable for Purchases that are done via Bank Cards and DCB Payment

5.       Any purchase done using Huawei Points will not qualify for this promotion.

6.       Only one Huawei id account per device(Huawei and Honor smartphone ) can participate

7.       Bonus amount you received based on amount you spend in one transaction.

8.       If you still have issue, please send an email to musaed@huawei.com with the screenshot of the success transaction page with transaction number and follow the instruction.

 

I’ve contacted support team via email but I haven’t received any answer is that normal?

Yes, if you communicate with our team via e-mail, your e-mail will be reviewed and answered, but this may take some time (within 48 hours) due to pressure of messages, please wait we will reply to your email soon

 

Do my Huawei points expire? How can I know when they will expire?

Yes Huawei points have a validity period and expiry time, check your Huawei Wallet for details.

You Must Claim your Cashback Huawei Points to your account within 5 days Maximum otherwise it will be expired.

 

I’ve purchased from the game/App using AppGallery and the points/money deducting but haven’t received my package inside the game?

In case of deducting the amount or points from your account while not receiving the package inside the game or application, please contact the game or application developer as this matter is out of will and responsibility of the Huawei AppGallery

 

Can I refund, dispute or reclaim my payments?

1.         Any successful purchase resulted (or not) in claiming HUAWEI points are final and CANNOT be refunded nor disputed

2.         If you have violate the rules, we have reserved the right to recall the redeemed Huawei Points from your account.

 

If there is any update of the campaign, where should I get the notice?

For any update of the campaign, we will published the notice on Huawei Mobile Services Facebook official page https://www.facebook.com/HuaweiMobileServices/ and AppGallery campaign page for the update.

 

 

[Notice]

This Campaign and the Terms and Conditions herein shall be governed by the laws of Hong Kong. Huawei Services HK reserves all the rights at all times to modify or amend the Terms and Conditions of this Campaign or to cancel it with immediate effect without giving any prior notice to any party. Notwithstanding anything contained herein, in no event shall Huawei Services HK be held liable in whatsoever manner arising from, in connection with or relating to the Campaign