Campaign Name:  AppGallery Gift Festival 15%-30% Cashback

Campaign Date: 26th of November till 10th of December, 2020 (UTC+02)

Campaign Geographic Scope: Egypt.

 

FAQ:

 

 

1-      Does AppGallery have a gift festival?

Yes, HUAWEI AppGallery is running a gift festival to reward you for your in-app purchases on HUAWEI AppGallery.

 

2-      Is it an official Huawei promotion?

Yes, this is an official HUAWEI AppGallery promotion.

 

3-      How can I benefit from the promotion?

Go on AppGallery > Click on the promotional page in your home screen > Make a purchase through your mobile operator in your favorite App or game on AppGallery

 

4-      What prizes do you have?

1-From 15% to 30% instant cashback as HUAWEI Points when you successfully pay through your operator

2-Top 3 spenders will get 300 Huawei points each

 

5-      Duration of this promotion?

12:00 November 26th to 23:59 December 10th 2020 (UTC+02).

 

6-      Where is this promotion running?

This campaign is only running in Egypt. Make sure your HUAWEI ID account is registered in Egypt and that your device region/location is in Egypt or you will not be eligible for the cashback.

 

7-      How do I participate?

·         After successfully paying in your favorite games or app through the campaign landing page using your mobile operator as a payment method, you will have a chance to get from 15% to 30% cashback as HUAWEI Points from 50 transactions.

·         If you are among the top 3 spenders, you will get 300 HAUWEI Points.

 

8-      How many times I can get 15% to 30% cashback?

Your first 50 transactions are eligible to receive from 15% to 30% cashback. Any more transactions after the first 50 transactions will not be eligible.

 

9-       When will you announce the winners?

You will instantly get from 15% to 30% cashback as HUAWEI Points on your first 50 transactions throughout the promotional period. The 3 top spenders will get the 300 points instantly by the end of the campaign

10-   What if I don’t get my cashback?

l  Only applicable for AppGallery users who’s IDs are registered in Egypt.

l  Only applicable for users who use their mobile operator as payment option, bank cards are not applicable.

l  Only applicable for users whose mobile numbers Payment Country is compatible with the campaign’s specified country-Egypt.

l  Multiple HUAWEI IDs on one device or changing your IP might prevent you from enjoying our promotions and offers.

l  Only applicable for 50 transactions throughout the campaign.

l  Only applicable for purchases that are done via mobile operators, payment done through bank cards are not applicable.

l  Bonus amount you receive is based on the amount you spend in one transaction.

l  Any purchase done using HUAWEI Points will not qualify for this promotion.

l  If you’re still facing an issue, please send an email to musaed@huawei.com with the screenshot of the success transaction page with the transaction number.

 

11-   I can’t seem to find the promotions or offers people are talking about, WHY?

Make sure that your device has HMS Core 4.0.4 or higher in order to participate and enjoy our promotions.

 

12-   How many times can I avail the offer?

Only one device with one Huawei ID can participate in the campaign and no more than a total of 50 transactions. Multiple HUAWEI IDs on one device will prevent you from enjoying our promotions and offers.

 

13-   I’ve contacted support team via email but I haven’t received any answer is that normal?

Yes, if you communicate with our team via e-mail, your e-mail will be reviewed and answered, but this may take some time (within 48 hours) due to, please wait we will reply to your email soon

 

14-   Do my HUAWEI Points expire? How can I know when they will expire?

Yes HUAWEI Points have a validity period and expiry time; check your Huawei Wallet for details.

You must claim your cashback HUAWEI Points to your account within 5 days maximum otherwise it will expire.

 

15-   I’ve purchased from the game using AppGallery and the points/money got deducted I but haven’t received my package inside the game?

In case of deducting the amount or points from your account while not receiving the package inside the game or application, please contact the game or application developer as they are the responsible party, not AppGallery.

 

16-   Can I refund, dispute or reclaim my payments?

Any successful payment will not be disputed, refunded nor reclaimed.

 

17-   If there is any update on the promotion, can I find out?

Any updates on running promotions will be published on Huawei Mobile Services Facebook official page (@HuaweiMobileServicesMENA) and the promotional landing page on AppGaller

 

[Notice]

This Campaign and the Terms and Conditions herein shall be governed by the laws of Hong Kong. Huawei Services HK reserves all the rights at all times to modify or amend the Terms and Conditions of this Campaign or to cancel it with immediate effect without giving any prior notice to any party. Notwithstanding anything contained herein, in no event shall Huawei Services HK be held liable in whatsoever manner arising from, in connection with or relating to the Campaign.